IMPORTANT SURGERY UPDATE APRIL 2018
We know the NHS is constantly in the news, but we would like you to know that we are constantly listening to Patient feedback, and improving or changing what we do. But we also need YOUR help !
We are expanding our Clinical Team by welcoming Franka, an Advance Nurse Practitioner, and Richard , a Paramedic Practitioner from May. Both have worked, trained and live locally.
They are fully qualified and experienced in supporting the existing doctors and nurses with their skills. Our trained Receptionists will be able to book patients, including children, with the appropriate person, which will allow patients ultimately to be seen more timely by the right person. REMEMBER- if the Receptionist is asking questions it’s to see who can deal with your problem best. ALL staff are bound by rules of confidentiality.
We also hope with the expansion of the Team, we can do ‘Triage’ more regularly, for which we had a lot of positive feedback when we launched it last year.
We now have a dedicated telephone room away from Reception with a new phone system. This allows us to record and monitor calls and be more efficient. Don’t forget to sign up for on line access for ordering prescriptions and making/cancelling appointments!
Please remember that home visits are only for Patients who are bedbound or end of life care. It is becoming increasingly apparent that lack of transport is a reason for a visit request and this is not justifiable. In the time is takes for one doctor to visit one patient at home several patients could have been seen in a clinic at the surgery.
We have an active Patient Participation Group and need more members to help develop YOUR Surgery. If you are willing to join or be a volunteer, we would be grateful if you gave your details to Reception.
Welcome to Yardley Wood Health Centre
We are an established group of doctors working together as a non-limited partnership. We offer comprehensive medical care, alongside other health professionals in our modernised premises.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us
The Surgery will be closed on the following afternoons for essential staff training and the Easter Bank Holidays.
30th May from 12.30pm
About The Surgery
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
The surgery has reserved car parking for the disabled. Wheelchair access to the building is via a ramp near the front entrance. All patient services are provided at ground floor level and there is a disabled patients' WC. If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement
*Patient Online Booking Access*
*PLEASE READ CAREFULLY*
ONLY ONE ONLINE BOOKING PER PERSON PERMITTED.
IF YOU REQUIRE A LONGER TIME SLOT FOR A SPECIAL APPOINTMENT SUCH AS COIL FITTING OR JOINT INJECTIONS PLEASE CONTACT RECEPTION.
AFTER MAKING AN ONLINE BOOKING PLEASE RETURN TO THE BOOKING LIST TO ENSURE YOUR APPOINTMENTS ARE ACCURATE. YOU CAN ALSO CANCEL ANY UNWANTED APPOINTMENTS, INCLUDING NURSE APPOINTMENTS FROM THIS SCREEN.
IF YOU HAVE USED YOUR BOOKING ALLOWANCE PLEASE CONTACT RECEPTION VIA TELEPHONE.
(Site updated 19/04/2018)