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Noticeboard

WE ARE YOUR LOCAL HUB! From 1st July we are the NEW LOCAL HUB for Patients registered at Greenridge, Poplar Rd, Baldwin's Lane,Wake Green and Goodrest Croft Surgeries. You can now book to be seen at Yardley Wood Health Centre Evenings and Saturdays.

Diabetes Drop-in Session! Back by popular demand. Learn about diabetes and how to manage your condition, information and resources and how you can get involved! THURS 11/07/19 2-4PM AT THE SURGERY

Carer's ALERT! If you are a Carer or you are Cared for please let us know and for more information click here !

Physiotherapy: DID YOU KNOW YOU CAN NOW SELF REFER TO PHYSIOTHERAPY WITHOUT SEEING YOUR GP? To arrange to see a physiotherapist call 0121 466 6540, Monday to Friday 8 am - 4 pm

Chronic Disease Recall Notice: We have introduced a new annual review recall system grouping chronic conditions together into one letter where possible and calling for patients alphabetically. For this year only you may receive your recall letter earlier than you would expect to attend, but we would still like you to make the required appointments. Through introducing this new system we aim to reduce the amount of letters/correspondence we send you, reduce multiple and unnecessary blood tests and save the amount of time patients take to attend the surgery for multiple reviews.

Job Vacancies: click here

Private Work: Our 2019 list of fees for private work has been updated please click here

New Email Address: nhsbsolccg.receptionywhc@nhs.net we no longer use reception.ywhc@nhs.net

Text Messaging: Check your contact details are up to date with reception ASAP to make the most of our new text messaging service, where your doctor, nurse or receptionist will pass on important information to you or ask you to book an appointment. 

We are Proud Antibiotic Guardians! : click here to find out more

IMPORTANT SURGERY UPDATE APRIL 2018

We know the NHS is constantly in the news, but we would like you to know that we are constantly listening to Patient feedback, and improving or changing what we do. But we also need YOUR help !

We are expanding our Clinical Team by welcoming Franka, an Advance Nurse Practitioner, and Richard , a Paramedic Practitioner from May. Both have worked, trained and live locally.

They are fully qualified and experienced in supporting the existing doctors and nurses with their skills. Our trained Receptionists will be able to book patients, including children, with the appropriate person, which will allow patients ultimately to be seen more timely by the right person. REMEMBER- if the Receptionist is asking questions it’s to see who can deal with your problem best. ALL staff are bound by rules of confidentiality.

We also hope with the expansion of the Team, we can do ‘Triage’ more regularly, for which we had a lot of positive feedback when we launched it last year.

We now have a dedicated telephone room away from Reception with a new phone system. This allows us to record and monitor calls and be more efficient. Don’t forget to sign up for on line access for ordering prescriptions and making/cancelling appointments!

Please remember that home visits are only for Patients who are bedbound or end of life care. It is becoming increasingly apparent that lack of transport is a reason for a visit request and this is not justifiable. In the time is takes for one doctor to visit one patient at home several patients could have been seen in a clinic at the surgery.

We have an active Patient Participation Group and need more members to help develop YOUR Surgery. If you are willing to join or be a volunteer, we would be grateful if you gave your details to Reception.

Thank You.

 
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