HOW DO I...
OBTAIN TELEPHONE ADVICE AND RESULTS ?
Doctors are normally available for advice ONLY after morning
surgery (11.45am - 12.00pm) or before afternoon surgery (3.00 - 3.15pm).
Nurses are available for advice only 12.30 - 1.00pm and 4.00 - 4.20pm.
Results of tests can be obtained by phoning the surgery at a less busy times.
HOW DO I...
CHANGE MY DETAILS ?
If you change your name, address or telephone number, please
inform us immediately. A change of address may mean you are out of the practice area and you will
be informed accordingly.
HOW DO I...
OBTAIN A HOME VISIT ?
Patients are requested to telephone before 10.30am if a visit is
required that day. Medically urgent visits only will be arranged after that time. Please give the
receptionist as much information as possible to enable the doctor to
allocate priority to house calls. Please remember that several patients
can be seen at the surgery in the time it takes to do a home visit,
and that we have better facilities at the surgery to assess your problem. Home visits are for people who
are truly housebound or whose medical condition means they are too ill to travel.
HOW DO I...
OBTAIN A REPEAT PRESCRIPTION ?
These are issued at your doctor's discretion and are normally for
patients on a long-term treatment who have been regularly reviewed (excluding contraceptive pill and HRT).
All requests must be made in writing and either brought in or posted to the surgery. If you enclose an SAE, your
prescription can be returned to you or your pharmacist.
Please allow at least two working days for your prescription to be processed and make allowances
for weekends and public holidays.
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