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Noticeboard

Surgery update: We are very happy to announce that we have a new Partner joining us in November! Dr Yin Aungyi is very experienced as a GP, she has a particular interest in Women's Health.

5/11/19 12-2pm: During this time we will be having essential maintenance to our computer network, this will mean that reception will not have access to the clinical systems during this time and you may be asked to call back later that day.

BOOK YOUR FLU JAB WITH RECEPTION!

GP VIDEO APPOINTMENTS!: See a GP by video with LIVI. click here for more information

Carer's ALERT! If you are a Carer or you are Cared for please let us know and for more information click here !

Physiotherapy: DID YOU KNOW YOU CAN NOW SELF REFER TO PHYSIOTHERAPY WITHOUT SEEING YOUR GP? To arrange to see a physiotherapist call 0121 466 6540, Monday to Friday 8 am - 4 pm

Chronic Disease Recall Notice: We have introduced a new annual review recall system grouping chronic conditions together into one letter where possible and calling for patients alphabetically. For this year only you may receive your recall letter earlier than you would expect to attend, but we would still like you to make the required appointments. Through introducing this new system we aim to reduce the amount of letters/correspondence we send you, reduce multiple and unnecessary blood tests and save the amount of time patients take to attend the surgery for multiple reviews.

Private Work: Our 2019 list of fees for private work has been updated please click here

New Email Address: nhsbsolccg.receptionywhc@nhs.net we no longer use reception.ywhc@nhs.net

Text Messaging: Check your contact details are up to date with reception ASAP to make the most of our new text messaging service, where your doctor, nurse or receptionist will pass on important information to you or ask you to book an appointment. 

Appointments

If you would prefer to see a male or female GP for your problem please mention this when booking your appointment. We will do our best to accommodate this request.

You can book appointments online, saving you time on the phone. Ask at reception for your password to access the system. 

If you have already registered for Patient Access click on the link at the top of this page to use this service.

Triage Appointments

If you feel you need to contact a doctor the same day but your problem could be dealt with over the phone, we have a daily Triage list. Speak to a receptionist before 9am and your name will be added to the list and a GP will phone you back to discuss the problem. This should not be used for problems that need to be dealt with face to face where the GP may need to examine you. Please ensure the receptionist has your up to date contact details.

Telephone Advice

If you need to speak to a doctor, but you don't think you need to come into the surgery, you can ask for a telephone consultation. One of our doctors will call you back.

If we have asked you to come in for a medication review and you're struggling to find the time, why not book a telephone consultation?

Please note that telephone calls are booked like normal appointments and you may need to book in advance.

Nurses are available for advice by booking telephone appointments also.

Online Booking

There are appointments available online for our GPs. These are ten minute slots only suitable for consultations, reviews, on the day problems and GP follow ups. Other appointments like Double appointments, Joint Injections and Coil fittings need to be booked through reception as these are authorised by a GP

Wasted Appointments

Every week at least two whole surgeries of GP appointments are wasted by people not turning up to appointments they have booked. If you cannot keep your appointment please let us know - even with 10 minutes notice we can offer it to somebody else.

Extended Access

 
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