Yardley Wood Health Centre

Appointment Times

Reception opening times weekdays 8.30am - 6.00pm

Monday to Friday morning bookable surgery appointments 8.30am - 11.30am.

Monday to Friday afternoon bookable surgery appointments 3.20 - 5.30pm.

Registration and Appointments

To register, please attend reception at a less busy time, preferably with your medical card/NHS number. For more help with registering, please phone 0121 695 2460/2462.

To give continuous and more personal care, we would encourage you to see the same doctor, especially for an on-going problem.

Appointments are pre-bookable up to one month in advance with each doctor. If you would prefer to see a female or male doctor about a particular problem, this can usually be arranged.

If you are unable to keep your appointment, please inform us as soon as possible. Frequent non attendees may be asked to register elsewhere.

Latecomers may be asked to re-book.

Emergencies And Out Of Hours

Please phone the surgery at all times on 0121 478 5186.

During normal surgery hours your details will be taken and given to the duty doctor.

At other times, you may be put through to a local 'out of hours' centre. In emergencies such as severe chest pain or severe bleeding, please call 999 directly.

NHS Direct can also offer advice on 0845 4647 anytime.

Disabled Access

The surgery has reserved car parking for the disabled. Wheelchair access to the building is via a ramp near the front entrance. All patient services are provided at ground floor level and there is a disabled patients' WC.

If access proves difficult to any of our disabled patients we would be happy to consider any suggestions for improvement.

Comments And Suggestions

We always try and provide the best service possible but if you are unhappy with any aspect of this, please put the details in writing and forward to the practice manager.

Our in-house complaints procedure meets national criteria.

South Birmingham PCT

This is an organisation which is responsible for ensuring the provision for local health needs such as GP, Pharmacists, Dentists etc.

If you have any comments or concerns, please contact them on 0121 687 4600, or write to Windsor House, High Street, Kings Heath B14 7BB.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.

This scheme is available from reception.

Patient Consent

Patient may be asked if information can be shared with other professionals. All information will be kept in cofidence. Sometimes in an emergency this may not be always possible.**

The NHS Care Records Services

The NHS in England has introduced the NHS Care Records Service. This is to improve the safety and quality of patient care. It will give health care staff faster, easier access to reliable information about you to help with your treatment. Today, all the places where you receive care keep records about you. Previously, they could only share that information from your records by letter, e-mail, fax or phone. At times, this could be slow and sometimes things got lost on the way. This new service is a quicker way to get important information to NHS staff treating you, including in an emergency. For more information ask at reception or go to the following website www.nhscarerecords.nhs.uk