This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

PLEASE CLICK HERE FOR ALL SURGERY COVID19 UPDATES


Measles,Mumps and Rubella: The MMR is the safest and most effective way to protect you and your family against these diseases. For anyone not fully immunised contact the surgery for an appointment. For this and more latest news click here


We no longer use a fax machine! To contact us please email nhsbsolccg.receptionywhc@nhs.net

Physiotherapy: DID YOU KNOW YOU CAN NOW SELF REFER TO PHYSIOTHERAPY WITHOUT SEEING YOUR GP? To arrange to see a physiotherapist call 0121 466 7600*, option 4, Monday to Friday 8 am - 4 pm  *new number

New Email Address: nhsbsolccg.receptionywhc@nhs.net we no longer use reception.ywhc@nhs.net

Text Messaging: Check your contact details are up to date with reception ASAP to make the most of our new text messaging service, where your doctor, nurse or receptionist will pass on important information to you or ask you to book an appointment. 

IMPORTANT SURGERY UPDATE APRIL 2018

We know the NHS is constantly in the news, but we would like you to know that we are constantly listening to Patient feedback, and improving or changing what we do. But we also need YOUR help !

We are expanding our Clinical Team by welcoming Franka, an Advance Nurse Practitioner, and Richard , a Paramedic Practitioner from May. Both have worked, trained and live locally.

They are fully qualified and experienced in supporting the existing doctors and nurses with their skills. Our trained Receptionists will be able to book patients, including children, with the appropriate person, which will allow patients ultimately to be seen more timely by the right person. REMEMBER- if the Receptionist is asking questions it’s to see who can deal with your problem best. ALL staff are bound by rules of confidentiality.

We also hope with the expansion of the Team, we can do ‘Triage’ more regularly, for which we had a lot of positive feedback when we launched it last year.

We now have a dedicated telephone room away from Reception with a new phone system. This allows us to record and monitor calls and be more efficient. Don’t forget to sign up for on line access for ordering prescriptions and making/cancelling appointments!

Please remember that home visits are only for Patients who are bedbound or end of life care. It is becoming increasingly apparent that lack of transport is a reason for a visit request and this is not justifiable. In the time is takes for one doctor to visit one patient at home several patients could have been seen in a clinic at the surgery.

We have an active Patient Participation Group and need more members to help develop YOUR Surgery. If you are willing to join or be a volunteer, we would be grateful if you gave your details to Reception.

Thank You.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website